So, I normally don't talk about customer service unless it stinks, but I just got off a web chat with Sprint and they rocked. Long story short, we accidentally had two phone plans on our account instead of one, and we didn't realize it until this month. So, I got on the chat with a Bruce K. who got me straightened out in less than 45 minutes. I was ready to lay the smack down and fight to get a credit of the overcharge, but all I had to do was explain the situation. He was completely professional about it, and took care of it lickety-split. If you happen to be reading this Bruce K, Thanks again! - Ray Hollister